Terms, in plain English.
These are the terms that apply when you book Imperium Detailing. They're short because the way we work is simple.
Quotes and prices
Our from-prices are the starting price for each service on a hatch or sedan. Full and interior details are priced as a range for each vehicle size, and where your car lands in the range depends on its condition. Your price is fixed once we've seen the car, either in photos or in person, and we confirm it before we start, never after. No surprise invoices.
Bookings and access
We work at your home, apartment car park or workplace. You need to give us access to the car, an outdoor tap and a standard 240V power point. Paint correction and ceramic coating also need an enclosed garage or covered space out of direct sun, wind and dust. If those aren't available on the day, we may need to reschedule.
Cancellations
Cancellations with less than 24 hours notice incur a $50 fee. Tell us as early as you can and we'll move the booking to a day that suits you.
Weather
Rain, frost and extreme heat affect what we can do safely and well. If the forecast makes the job unworkable we'll contact you as early as we can to move it, and there's no charge for a weather reschedule.
Payment
Payment is due on completion, once you've seen the result. We take card, bank transfer and Afterpay. There are no card fees and no travel fees anywhere in the ACT or Queanbeyan.
Our workmanship
We're fully insured and we guarantee the finish we hand back. If something isn't right, tell us within a couple of days and we'll come back and fix it. Ceramic coatings also carry our Ceramic Coating Guarantee, below.
Ceramic Coating Guarantee
What's covered
If your Imperium ceramic coating fails during your coating's warranty period (3, 5 or 7 years), we'll inspect it, re-prep and recoat the affected panels free of charge. "Fails" means the coated paint has lost its water-beading or gloss under normal use.
To keep your guarantee active
- Your car is on an active Imperium membership, or is washed and maintained in line with our care guide.
- Wash only with pH-neutral car shampoo. No automatic brush car washes.
- Remove bird droppings, tree sap and bug splatter as soon as you can.
- Let us know within 14 days of noticing a problem, and let us inspect the car.
What's not covered
- Physical damage: scratches, stone chips, dents, accidents or vandalism.
- Damage from harsh chemicals, solvents or acid-based cleaners.
- Panels that have been repaired, resprayed or wrapped after coating.
- Problems caused by paint defects that existed before coating.
How to claim
Text or call Angus on 0466 592 228 with photos. We'll book an inspection within 7 days.
This guarantee is in addition to your rights under the Australian Consumer Law.
What we can't promise
We tell you before we start what will and won't come out. Scratches through the clear coat, deep etching, existing paint failure and mechanical faults are outside what detailing can fix, and we'll say so rather than guess.
Contact
Questions about these terms: 0426 661 820 or imperiumdetailingmanagement@gmail.com. Your rights under the Australian Consumer Law apply in addition to anything here.